Frequently Asked Questions
Everything you need to know about furnishing your dream home with Leader Online.
What are the standard delivery times for furniture items?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for large furniture pieces.
Do you offer White Glove delivery and assembly services?
Yes, we offer premium White Glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please note that custom-made or upholstered items may be subject to a restocking fee.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Are your products covered by a warranty?
All Leader Online furniture comes with a standard 1-year manufacturer's warranty covering structural defects and craftsmanship to ensure your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.